BitMart Login — Quick Guide for Canadian Users

Overview

BitMart is a global cryptocurrency exchange that offers trading, staking, and DeFi access. This page explains how to sign in to your BitMart account from Canada, how to enable and manage two-factor authentication (2FA), and how to resolve common login issues or recover access if you’re locked out.

Before you begin

• Make sure you have a verified BitMart account. If not, register at the official site: bitmart.com.
• Keep your email address and password handy and ensure your device clock is accurate (important for 2FA apps).
• Prefer using Canada’s secure and private network — avoid public Wi-Fi when signing in to financial services.

How to sign in — Desktop

1. Open your browser and go to https://www.bitmart.com.
2. Click Log In at the top-right corner.
3. Enter your registered email and password, then click Sign In.
4. If 2FA is enabled, enter the code from your authenticator app (Google Authenticator, Authy, etc.) or SMS code if you use SMS verification.

How to sign in — Mobile app

1. Open the BitMart app (download from official stores if required).
2. Tap Log In, enter your email and password.
3. Complete 2FA if prompted. If you prefer, you can enable fingerprint/face unlock in-app for quicker re-entry.

Two-Factor Authentication (2FA)

2FA greatly improves account security. We recommend using an authenticator app instead of SMS where possible.

• To enable 2FA: Sign into BitMart > Security Settings > bind Google Authenticator (scan QR code) > save your backup codes.
• Store backup/seed codes in a safe, offline place — these let you recover 2FA if you lose your device.

Troubleshooting common login issues

Problem: “Login not working” or “Incorrect password.”

• Double-check your email address and password (caps lock, extra spaces).
• Try a password reset via Forgot password? on the login page. Follow the email link and set a new password.
• If your 2FA code is showing as invalid, confirm your device time is synced (use network-provided time).

Account recovery — if you’re locked out

1. Use the Forgot password? flow on BitMart to reset via your registered email.
2. If you’ve lost access to 2FA and have no backup codes, follow BitMart’s account recovery process (support ticket). Be prepared to provide identity verification documents per BitMart policy.
3. For urgent problems, open a support ticket through the BitMart Help Centre on the official site. Never share private keys or full passwords in support tickets.

Security tips for Canadian users

• Enable 2FA and keep backup codes offline.
• Use a unique, strong password (consider a reputable password manager).
• Watch for phishing emails — BitMart will never ask for your password in plain text via email.
• Consider withdrawing large holdings to a personal hardware wallet for long-term storage.